Customer Support and Training Advisor

TITLE OF POST:               Customer Support and Training Advisor

RESPONSIBLE TO:            Director of Service Delivery

SALARY:                            £22,986.00 

STATUS:                           Full-Time, Permanent.

35 hours per week; 5 days per week to cover Monday-Saturday.

Office opening hours are:

• 8am – 6pm Monday-Thursday
• 8am – 5pm Friday
• 9am – 12.30pm Saturday 

FUNCTION OF THE POST:

• To provide efficient and effective first line and ongoing customer support for all aspects of Open Awards provision and service, including Provider Recognition, Quality Assurance & Registration and Awards processes, via all mediums.
• To devise, deliver and monitor provider training across all systems and products, including but not limited to, webinars, 1-2-1 training, and videos, on a scheduled and ad-hoc basis.
• To work with the Director of Service and Support and Operations Team Leader to identify develop, update and amend procedures related to the secure award of Open Awards products and services.
• To ensure continuous improvement of Open Awards systems and procedures to meet the needs of our customers and regulators.
• To support the administration team in delivery of their duties.

How to Apply

To apply for this role, please complete the application form together with a supporting statement outlining how they meet the criteria for the post (max two sides A4).

Completed forms should be returned to:

Paul Henderson-Griffiths

Open Awards

Estuary Commerce Park, 17 De Havilland Drive Speke

Liverpool

L24 8RN

Email application to paul.hendersongriffiths@openawards.org.uk

The closing date for applications for the post is on Thursday 11th April 2024 at 5pm.

The full job application pack is available to view here.